Where can I find your products in stores?
For a complete list of stores carrying Treeline Terrains topography maps, please visit our Galleries & Stores page.
Do you offer gift cards?
To purchase a Treeline Terrains digital gift card, please contact [email protected]
Can I send one of your products to someone else as a gift? Can I add a message to my gift order?
Gifting someone the landscape they love is our speciality! Please contact [email protected] with your personalized message.
What if my product is damaged when it arrives?
Money back guarantee on all standard product lines. If there are any defects or damages to your order, please contact [email protected] For custom orders, please contact us and we’ll do our best to find an effective solution for your concerns. Each piece of wood behaves differently during the creation process. None of our models will […]
When will I receive my product? What about for a custom order?
Custom carvings typically deliver 2-3 weeks after purchase. Standard carvings arrive sooner based on current inventory.
What is your return policy? What about for a custom order? How do I return a product?
Money back guarantee on all standard product lines. If there are any defects or damages to your order, please contact [email protected] For custom orders, please contact us and we’ll do our best to find an effective solution for your concerns. Each piece of wood behaves differently during the creation process. None of our models will […]
Where do you ship? Is there anywhere you don’t ship?
Treeline Terrains ships to everywhere in the US. For international shipping, please contact [email protected]
Do you offer expedited shipping?
All carvings are shipped with USPS Priority Mail for 2-day shipping. To request expedited shipping options, please contact [email protected]
Can I track my order?
Yes! After your order is shipped, you will receive a confirmation email with your tracking information.
How do you make your frames?
All of our frames are designed to “float” around the map. As the seasons change, wood naturally bends to avoid cracking. By creating a floating frame, each map can move throughout the seasons without pushing the frame. You might see a little divet in between your map and the frame during the cooler months – […]
